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Title Inquiry about Order 20161209-0000014
Posted by Mark Vaz (ip:)
  • Date 2016-12-14
  • Recommend Recommend
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I just sent an e-mail to Customer Service with a question about my order. This is in reference to Order No. 20161209-0000014. I had forgotten to order ice packs to go with a refrigerated item (a container of hummus) on the list. I do, however, have two frozen items (a bag of frozen peas and a bag of frozen green beans) on the list; so maybe, in that case, it would not be necessary to include ice packs? In the e-mail, I had asked if it would be possible to add at least one ice pack to the existing order; because the order is still queued for delivery. I'm not sure if that would delay shipment or if it would be necessary to cancel the existing order and create a new one. If it's not necessary to add ice packs, let's just keep the order as is.

Anyway, I sent an e-mail just a few moments ago, but I thought maybe I should make an inquiry here, as well. I also included my shipping address in Korean in the e-mail. I had already provided it in English when I placed the order on the 9th. Can someone advise me as to when, approximately, I can expect the order to arrive? It's being shipped to Yeongcheon-dong in Hwaseong-si, Gyeonggi-do.

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